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Product availability
Product availability is monitored in real time. Stocks are updated automatically after each order and our warehouse is located in Switzerland, thus guaranteeing optimum delivery times. Some products are only available to order. In this case, lead times are variable but generally do not exceed one week.
At Sportmania, we are committed to deliver on time (as communicated during order process) and keep you informed throughout the delivery process. If the delivery date is in excess than originally reported, we offer a full refund at no cost.
Satisfaction guaranteed
Sportmania is committed to satisfy you 100%, and it is not just words. So if you find that some of our commitments are not met, you will be refund the full amount of your order and within 48 hours upon receipt of your claim.
Furthermore, in case of size issue, defective product, or even if you change your mind, you have a cooling off period of 10 days from the date of delivery of the package.
We also propose you an free exchange service (availabe only in Switzerland), we no need for you to get out from home : more info here about our exchange service.
Product warranty :
The products we sell are manufactured by brands known for their reliability. As such, they benefit from a manufacturer's warranty against hidden defects. This warranty is subject to normal use, we will intervene with the manufacturer for your issue is dealt with in the shortest possible time and with the best care.
Express delivery, withdrawal
Sportmania.ch working with DPD which is one of the leading logistics in Europe. We offer several shipping methods.
Generally, the cost of delivery is free from 200 CHF or 200 EUROS purchases
Learn more about the shipping costs.
Withdrawal :
- In-store Sportmania, from Mondays to Friday
- In DPD Parcel shops
Free tips and installation
At Sportmania, skiing is our passion and we will be happy to advise you in choosing your equipment. You can also find many advises in the "Tips" section for choosing your size or advice on equipment maintenance.
We can achieve for you for free, installation and adjustement of your bindings on your skis or snowboards according to the information you provide at the time of the order (size, weight, level, practice ...). Our technicians have in depth technical knowledge, to guarantee maximum security. You can also buy some skis only, and bring your own bindings, we will be happy to set them.
Secure payment
Sportmania works with recognized financial institutions such as Aduno and Postfinance that ensure optimal security of datapassing through Sportmania.ch bank. No data is retained by Sportmania, banking, and privacy is guaranteed through encryption (SSL padlock displayed at the bottom of the browser page).
If you do not want to pay via credit card, you can still pay using a inpayment slip or bank transfer.
Order status
By logging into the "My Account", you see the status of your orderin real time. You do not miss anything!