Returns and refunds policy – Sportmania
At Sportmania, we want you to ride with the right equipment, with complete confidence. If a product doesn't suit you, don't worry: here's how it works.
Cooling-off period – 30 days
You have a cooling-off period of 30 days from receipt of your parcel to request an exchange or refund.
Return conditions
For a return to be accepted, the product must:
-> be new and unused
-> be in perfect condition
-> be returned in its original packaging
--> Any product that does not meet these conditions may be refused.
How to make a return
To make a return, simply send the parcel to the following address:
Sportmania
Route cantonale 93a
1025 Saint-Sulpice
Switzerland
We recommend that you use a tracked delivery service to ensure that your return is received in good condition.
Refunds
Once the parcel has been received and checked, the refund will be made within a maximum of 7 days.
Return shipping costs are the responsibility of the customer, except in the following cases:
-> defective product
-> product error attributable to Sportmania
-> size error attributable to Sportmania
In these situations, please contact us before returning the item so that we can provide you with a prepaid return label.
Products excluded from the right of return
The right of withdrawal does not apply to products:
-> made to customer specifications
-> personalised or modified on request
Examples: bindings requiring specific drilling of skis according to boot size cannot be returned. A scooter bar cut to the customer's request cannot be refunded.
Need help?
Our team is here to help you find the best solution so you can get back to riding as soon as possible ????
Please do not hesitate to contact us if you have any questions about returns or refunds.