FAQ

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FAQ

Order

How to order a product on Sportmania ?
How to be guided in product selection?
I can not find my size for a given product, what can I do ?
Can I benefit from lower prices for a product I just ordered ?

What are available payment methods ?

Delivery

What are the proposed delivery methods ?
How much is delivery ?
What happens if I am not at my home during the delivery ?
What are delivery times, and how are they committed ?

Customer service

What should I do if my package is damaged ?
What if my product has a manufacturing defect ?
Can I change my mind and cancel my order ?
Can I exchange my product for another size ?
Can I exchange my product against another product ?
What is the product warranty ?
What are the costs when returning product to Sportmania?

Order

How to order a product on Sportmania?

You can place your order either via the website or by phone.

How to be guided in product selection ?

On most product descriptions, you will find a "tips" section in the left column, which will give you advises for selecting products to suit your practice.

On the other hand, you can always ask us by phone or by email (we will reply within 24 hours). We would be pleased to advise you.

Finally, you have online tools such as the product comparator, allowing you to display all products on one page.

I can not find my size for a given product, what can I do ?

We may find ourselves out of stock on a size for a given product.

We advise you to contact us by email or phone.

This will allow us to find a solution for you. For example, order your size from our supplier.

Can I benefit from lower prices for a product I just ordered ?

Sportmania regularly updates its prices to offer the best in Switzerland. If lower prices occurs within 10 days of your order for a product, Sportmania committed to providing you a voucher in the amount of the difference.

To do so, simply contact us by email or phone and we will send you the voucher as soon as possible.

What are available payment methods ?

Sportmania offers follwing payment methods :

Payment by Visa, Mastercard, American express
Payment by Postcard ou ePostfinance
Payment by Paypal
Payment on invoice (pink inpayment slip)
Payment by bank transfer

Find all the details of the payment methods here.

Delivery

What are the proposed delivery methods ?

Sportmania.ch working with la Poste which is the leadinglogistics in Switzerland. We offer several shipping methods.

Free Delivery (from 150 CHF purchases):

Colis Postpac Economy : Delivery within 48/ 72 h.
Colis Postpac Priority : Delivery within 24/ 48 h.

Withdrawal:

(coming soon) In point Relay pickpost: You are rarely at homewhen the postman arrives with a package? PickPost you removeyour packages wherever and whenever you want through the 350 relay points partners. Notification by SMS or email when your order is ready. See list of collection points
In-store Sportmania, open Tuesday and Friday from 10 am to 5 pm, non-stop.

How much is delivery ?

The cost of delivery is free from 150 CHF purchases (delivery in Switzerland). Bulky products are free from 300 CHF purchases.

Below this limit, prices are:

Postpac Economy : 5 CHF/package
Postpac Priority : 10 CHF/package
Postpac Economy bulky (product over 1 m length) : 25 CHF/package
Postpac Priority bulky (product over 1 m length) : 30 CHF/package

A surcharge of 30 CHF is applied to deliveries in Liechtenstein

What happens if I am not at my home during the delivery ?

If you are not present during the delivery, the postman will leave a calling card showing where you can get your parcel.

Be careful, you have the time to pick up your package at the post office. After this time, the package is returned to Sportmania which causes the cost of return you will be charged.

Tip: Swiss Post does not allow to agree on a specific time of delivery, we strongly recommend you:

Either specify a different delivery address (eg your place of work for delivery during the week)
Or to withdraw your parcel in a relay point PickPost partners (coming soon). You are notified by email or SMS when your package has arrived, which allows you to save time.

What are delivery times, and how are they committed ?

The delivery time depends on the stock availability and the delivery method chosen. On each product page you will find product availability, with three possible cases:

Available on stock : means the product is in stock at Sportmania. Orders placed Monday through Friday are usually processed and shipped the next day before 16h. Orders placed during the week end are processed and shipped from the following Monday.
Available on request : means the product is in stock at our supplier and we can deliver on average within 7 days.
Product sold-out : Our supplier is no longer in a position to supply this product.

At Sportmania, we are committed to deliver on time and keep you informed throughout the delivery process. Thus, if a product is unfortunately not available within the time specified, we will contact you immediately to inform you of the delay and offer you a refund without charge if the proposed new date does not suit you, and exceeds by more a week than originally reported.

What should I do if my package is damaged ?

Always remember to check the status of the package upon delivery.

If you find that the package was damaged (ripped packaging, product flush and visibly damaged ..), we advise you not to accept delivery because it is the responsibility of the carrier.

The parcel will be returned and we will provide you with a new product instead.

Sportmania will settle the dispute directly with the carrier.

Customer service

What if my product has a manufacturing defect ?

We check every product thoroughly before shipment, to guarantee product in perfect condition.

However, if you have a problem with a product ordered from sportmania.ch you must request a return number from our customer service by email or telephone before returning your equipment. We'll show you the steps to exchange the product.

Can I change my mind and cancel my order ?

You get a cooling off period of 10 days from the date of delivery of the package, or 15 days from the date of order, if you choose to collect your goods.

Products must be returned in perfect condition, unused, in their original packaging and accompanied by the product return form, which you can download here. You must request a return number from our customer service by email or telephone before you return your equipment

You will receive in return a coupon order. If you want a refund, a cancellation fee of 5% of the purchase price VAT will be applied.The shipping of the package is at your own costs.

In the case of a failure Sportmania (eg late delivery), the cancellation fee of 5% will not be applied.

The cooling-off period is not applicable for goods made to the consumer's specifications or clearly personalized. For example, bindings requiring a specific drilling for a shoe size.

Can I exchange my product for another size ?

You have a cooling off period of 10 days to claim an exchange against a new size. You must request a return number from our customer service by email or telephone before returning your equipment.

In case the requested size is no longer available, we will conduct a credit or a refund following the order cancellation.

In case the requested size is available, we send the product as soon as the initial product has been returned to us. Products must be returned in perfect condition, unused, in their original packaging and accompanied by the product return form, which you can download here. You must request a return number from our customer service by email or telephone before you return your equipment

Only one exchange per customer per order is possible.

The cost of returning to our store are your responsibility.

Costs associated with sending a replacement good is at our expense.

The cooling-off period is not applicable for goods made to the consumer's specifications or clearly personalized. For example, bindings requiring a specific drilling for a shoe size.

Can I exchange my product against another product ?

You have a cooling off period of 10 days to claim an exchange against another product. You must request a return number from our customer service by email or telephone before returning your equipment.

In case the new product is cheaper than the previous one, we will send a voucher of the difference.

Products must be returned in perfect condition, unused, in their original packaging and accompanied by the product return form, which you can download here. You must request a return number from our customer service by email or telephone before you return your equipment

Only one exchange per customer per order is possible.

The cost of returning to our store are your responsibility.

Costs associated with sending a replacement good is at our expense.

The cooling-off period is not applicable for goods made to the consumer's specifications or clearly personalized. For example, bindings requiring a specific drilling for a shoe size.

What is the product warranty ?

The products we sell are manufactured by brands known for their reliability. As such, they benefit from a manufacturer's warranty against hidden defects. This warranty is subject to normal use, we will intervene with the manufacturer for your issue is dealt with in the shortest possible time and with the best care.

For ski and snowboard equipment, Sportmania offers breaks insurance in addition to the manufacturer's warranty allows a refund within 15 days (or exchange) of the product, if it is not repairable. This insurance costs 30 CHF for one year and covers the cases related to an injury sustained violently, suddenly and unintentionally. See terms and conditions of insurance proposed by the European Travel Insurance AG. An option against theft and loss is also available for an additional 18 CHFand valid for one year.

If you have a problem with a product ordered from sportmania.ch, you must request a return number from our customer service by email or telephone before returning your equipment.

What are the costs when returning product to Sportmania?

The cost of returning to our store are your responsibility.

Costs associated with sending a replacement good is at our expense.

As part of an order cancellation initiated by the buyer (not attributable to a failure Sportmania), a credit will be issued by Sportmania. In case of refund, the cancellation fee of 5% will be applied to the amount of the order.